I have lost my bike, what should I do now?
How annoying! We are happy to make an appointment with you so that we can give you another Swapfiets as soon as possible. Together we also report the bicycle as missing.
Unfortunately, we do have to charge a surcharge of € 60 (Deluxe7) or € 220 (Power 7) as long as your bike was double locked and you still have the key.
In addition, you can always check at the bicycle depot whether the municipality has removed your bicycle. For this you need the frame number of your bike. You can request this from us.
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