More money has been withdrawn than the monthly subscription fee! How can this happen?
This is often the case with the first payment. This is because your first payment is a combined payment of the first two months. For example, you got a Swapfiets on the 15th of January, so in February you'll pay for 16 days in January and do the pre-payment for February.
If you have a subscription that can be terminated monthly with us, the €19,50 will also be deducted in the first month, on top of the regular subscription fee.
It is also possible that a surcharge was withdrawn besides the subscription fee. For example for a lost key. If you contact us we'll gladly explain!
Sorry to hear that. How can we improve this article?