More money has been withdrawn than the monthly subscription fee! How can this happen?

This is often the case with the first payment. This is because your first payment is a combined payment of the first two months. For example, you got a Swapfiets on the 15th of January, so in February you'll pay for 16 days in January and do the pre-payment for February. 
If you have a subscription that can be terminated monthly with us, the €15 will also be deducted in the first month, on top of the regular subscription fee.

It is also possible that a surcharge was withdrawn besides the subscription fee. For example for a lost key. If you contact us we'll gladly explain! 

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