Price change 2022

What will happen on March 1st 2022 with my subscription?
On March 1st 2022 , some of our monthly subscription prices will change. You can find the new amount in the email you've received from us. If you do not have any of the above mentioned subscriptions there will be no change in your monthly rate. Moreover, you can always check your subscription price and your invoices in our app or by visiting the Subscription section of your account on our website (account.swapfiets.com).

Why is the price of my subscription changing?
As we continue to invest in high-quality bicycles and a worry-free cycling experience, our subscription plans and prices may change. To respond to market changes such as rising costs for spare parts and transportation, we have made a decision to adjust our pricing and plans. These new prices will enable us to honor our commitments to deliver only high-quality products and a best-in-class customer experience. 

Do I need to do anything?
Not at all, the change will happen automatically from March 1st 2022 on. You can always check your subscription price and your invoices in our app or by visiting the Subscription section of your account on our website (account.swapfiets.com).

Is this price going to be the same for the whole duration of my subscription?
According to our general terms and conditions, subscription price changes may occur.

As stated in our General Terms and Conditions, you are not permitted to terminate the Subscription due to a price change, unless the change takes place within three months of the conclusion of your Subscription.

However, if would like to cancel your subscription you can always do so if the cancellation is permitted by your subscription type. Always keep in mind that there is a period notice if you want to cancel. A flexible subscription can be cancelled with 1 month period notice. A minimum 6 months subscription can be cancel with 1 month period notice, after the minimum duration of 6 months.

I have an Early Bird subscription, will this price change also concern my monthly fee?
No. If you have an Early Bird subscription, this price change will not concern your current subscription for 2022.
However, please keep in mind that if you would like to change product type, the new prices will apply to your subscription change.

I don't agree with this new price. Can I cancel my subscription?
According to our general terms and conditions, subscription price changes may occur.

As stated in our Terms and Conditions, you are not permitted to terminate the Subscription due to a price change, unless the change takes place within three months of the conclusion of your Subscription.

However, if would like to cancel your subscription you can always do so if the cancellation is permitted by your subscription type. Always keep in mind that there is a period notice if you want to cancel. A flexible subscription can be cancelled with 1 month period notice. A minimum 6 months subscription can be cancel with 1 month notice, after the minimum duration of 6 months.

I would like to change bike soon, where can I see the prices of the bikes?
You can see all our products available in your city and their prices on our website. www.swapfiets.com
I don't see my question on this FAQ.

Where can I get some answers?
You can ask your questions by replying to the email you've received. Our colleagues at the Swapdesk will make sure you get the answers you need. Please keep in mind that the reply time can take a little longer when the number of requests is high.